As Conscious Crafties is a marketplace for individual sellers, each may handle refunds, returns and exchanges slightly differently whilst conforming to the legal requirements for online selling.

To see a Crafties Returns Policy, simply click on the ‘Shipping’ tab on the product page.

If you experience a problem with your item, please contact the Craftie via their email address contained within their Returns Policy or via the ‘Ask a Question’ button on the product page. The Craftie will contact you within 48 hours with instructions of what to do next.

All our Crafties will do their very best to offer great customer service, but if you are unhappy with how a Craftie has dealt with your concern, please Contact Conscious Crafties directly and we’ll do our best to help you. However, please note that Conscious Crafties are in no way liable to offer refunds for items sold by other sellers.

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