Are you a Christmas song fanatic? I know I am. Handmade baubles with your Christmas song and artist
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Please add your name of artist and song that you would like at checkout thank you.
10 in stock( 0 ratings )
Are you a Christmas song fanatic? I know I am. Handmade baubles with your Christmas song and artist
7 total views, 1 views today
Other – I Will Add Details In Order Note Box
15 years ago I started crafting as a hobby and due to illness I decided to do it full time I’m and now run a successful Facebook page called lioness creations it takes my mind off pain and keeps me very busy and I find crafting to be very therapeutic. My partner Iain is also my full time care and gave up his job as joiner to care for me. He also helps me run Lioness Creations He is especially good with wood work and makes guitars, candle holders and wax burners! He helps me with things I struggle with. We make a great team. Proceeds from all sales go to charity.
All of our customers information is only kept in order book and on Paypal itself any other information about the customer is destroyed after the item is made and sent and the customer is satisfied with their goods. This includes names and addresses and payment information. The only copy is kept as above via PayPal itself or my order book. When order is sent and customer is happy then they're address and payment information is blanked out with a blank stamp. Also if I happened to share information on social media like the customers name I always ask for their permission beforehand as I do understand and appreciate people do not always want their names tagged on social media and respect their privacy.
Policy and Disclaimer
1.If there is anything you want but you cannot see it, then please message me and I will try my best to get the item you want to be made.
2. Purchases must be paid within 24 hours.
3. If your item is being made, a deposit of HALF the total cost must be paid in full before I make the item.
4. I do show all my handmade items on my Facebook page and Group.
5. I am open and honest about my materials. If any are silver plated or materials may cause allergies then I will make sure customers are aware of this. Please SPECIFY ANY ALLERGIES or indeed preferences when you make your order.
6. If you require a specific material for your bespoke item (such as a certain metal, wood etc.,) and, I do not have it in stock, I will pre-order it but, you must pay the cost of the material ordered upfront.
7.Payments via PayPal, bank transfer, cheque and postal order are all accepted however, cheques need to be cleared before any item will be sent out. Please note all PayPal and bank information will remain private and confidential and information will be destroyed after payments have gone through.
8.As you all know, I do suffer with illness and severe pain which can sometimes lead to orders being delayed. Also, Iain helps me with everything I do and make so I ask you kindly to be patient with me and of course, I will make you aware of any such delays should they occur.
9.As you can understand I am very busy with orders and I do need Iain's help, so please allow between 10-14 days for orders to go through and to be sent out, of course I will keep you updated on the progress of your order(s). If you require a faster turnaround time, then please message me privately and I will of course, see what I can do.
10.If I need to pre-order any items please allow up to 21 days for the item to arrive and be shipped to you as some of our suppliers are based abroad.
(a) Before any item is sent out, a photo will be sent to you of the item and the package, so you can see how the item looks.
(b) All items are sent using a “tracked” service. Proof of postage and tracking item number will be kept. Tracking information is available upon request.
11. On all shipments the buyer is responsible for charges. Purchases made by overseas customers may be subject to Customs charges and other taxes, and of course, all these are payable by the buyer.
12.If your item is broken on arrival, please send photographic proof to us and, we will review the evidence and a refund may or may not be given, due to the circumstances of breakage/damage etc., This may be due to shipment processes of course in which case, we would be looking for compensation from our shipment service provider. Of course a decision may be made on the spot and a refund sent to you immediately, or a replacement will be sent out to the buyer, but please be aware that you will incur further postage fees should you require a replacement.
13.If your shipment fails to reach you, we will then revert to our shipment service provider. we will do our very best to chase it up with our proof of postage, a compensation form will be completed and of course, we will be asking said shipment provider to compensate/reimburse us, once this is fully completed, the buyer(s) will then be refunded in full. We do not accept any returns.
14.MOST of my customers do not mind me mentioning their name and showing their completed order pictures both on Facebook and The Group page, this is merely for others to see when it is completed, as a marketing campaign. In fact, round 99% of my customers love to do this, and also leave their feedback and reviews, which I very much appreciate.
15.My customers or sample testers will be asked to leave feedback and reviews, you can leave these without your name, just message me and I will sort that for you
16.Please respect one another and be polite always.
17.Because of my medical condition, I sometimes find it difficult to work as hard as I usually would when well. I have made everyone aware of this already as above. However, I work hard to keep the page and Group running smoothly. I may run these differently to how you would, but everyone is different and I fully understand that. Should you have any great ideas or suggestions which may improve my methods of the running of the page and Group, then all suggestions and ideas would be very much appreciated, I believe we all know that things can be improved on in any area of work
18.If you are unhappy about something, please bring this to my attention immediately and I will do my very best to resolve your complaint to our mutual benefit and your satisfaction. No one likes to complain but I would encourage you to do so if you truly have a problem, as I would love to keep your custom and improve my services.
There may be delays with postal and delivery services due to staff in reasons and also it been their busiest time. So please be understanding and paitent if there are any delays.
There may also be delays within lioness creations due to above delays but also if there are certain restrictions, materials may take time to arrive also. We apologize for any delays.
I also want to reassure all my customers that all our workstations are thoroughly cleaned and disinfected as well as sanitised in regular intervals and after every make has been completed. all items and packaging are also disinfected and wipe down also before we send them. When we make products we always wear gloves especially when we make wax melts or candles or Bath bombs etc we also wear face masks and her next and aprons as well as gloves. We are also CLP compliant and CLP approved. All our products are tried and tested. And we are also insured.
1.0 OUR CORE BELIEFS REGARDING USER PRIVACY AND DATA PROTECTION
User privacy and data protection are human rights.
We have a duty of care to the people within our data.
Data is a liability, it should only be collected and processed when absolutely necessary.
We loathe spam as much as you do!
We will never sell, rent or otherwise distribute or make public your personal information.
2.0 RELEVANT LEGISLATION
We comply with the following national and international legislation with regards to data protection and user privacy:
UK Data Protection Act 1988 (DPA)
EU Data Protection Directive 1995 (DPD)
EU General Data Protection Regulation 2018 (GDPR)
3.0 PERSONAL INFORMATION I COLLECT AND WHY I COLLECT IT
3.1 Order Processing
When you place an order via my shop on ConsciousCrafties.com, I receive only the required information in order to process your order (your name, address and email). I do not receive any card or bank details.
4.0 HOW I USE THE INFORMATION
The information you provide is used to fulfil your order on a ‘contract’ basis and is only used for the purpose of communicating with you regarding your purchase and for delivery of your items. Your personal information will not be added to my mailing list and you will not be contacted for marketing or advertising purposes unless you request me to do so.
5.0 SHARING WITH THIRD PARTIES
We will NEVER sell or rent your personal data. To process your order and to fulfil your contract with us, your information is shared with third parties for the purpose of delivery (Royal Mail and courier services). Insert this line if you have a mailing list: We use a third party to process personal data on our behalf if you have chosen to subscribe to our newsletter.
It may be shared for compliance with legal, regulatory and law enforcement requests as appropriate and necessary. I will endeavour to notify you of any such requests. I am not responsible for how these third parties process your data, please visit their websites to read their privacy policies.
6.0 HOW I SECURE, STORE AND RETAIN DATA
We use Conscious Crafties website to trade and complete your purchase. Your data is secured, stored and retained by Conscious Crafties to complete your purchase. We do not hold hard copies of your data and any data collected is held only as long as is necessary to carry out your order and to maintain adequate and accurate business and financial records (7 years).
7.0 HOW YOU CAN ACCESS, UPDATE OR DELETE INFORMATION HELD ABOUT YOU
You have the right to access, update or ask us to delete your personal information. Please email our Data Controller found in section 9.0 below. We are obliged by law to provide this service within 30 calendar days of your request free of charge. However, we have the right to refuse or charge for requests that are manifestly unfounded or excessive and repetitive.
8.0 DATA BREACHES
We will report any unlawful data breach to any and all relevant persons and authorities within 72 hours of the breach, if it is apparent that personal data stored in an identifiable manner has been stolen. If you feel your data has been compromised you have a right to contact the Information Commissioners Office (ICO).
9.0 DATA CONTROLLER
Our data controller is insert shop name here
Whose registered and operating office is:
Insert address here
Email: Insert email address here
If you have a Mailing List:
Please note: You will need to ask everyone on your mailing list to re-subscribe to your list before 25th May 2018 to enable you to continue sending them marketing emails, unless it was made explicitly clear to your customers they were signing up to receive marketing emails from you and you have a record of that. For more information read the GDPR info from MailChimp.
You will only be added to our mailing list if you ‘consent’ to receive news and marketing emails from us. If you choose to join our email newsletter, the email address that you submit to us will be forwarded to MailChimp or insert your campaign manager platform here who provide us with email marketing services. We consider MailChimp or insert your campaign manager platform here to be a third party data processor (see section 5.0). The email address that you submit for purposes of newsletter sign up, will not be stored as hard copy or in any of our internal computer systems and will never be shared. Your email address will remain within MailChimp’s database for as long as we continue to use MailChimp’s services for email marketing or until you specifically request removal from the list. You can do this by easily unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list. We will also periodically check with you that you still want to hear form us. If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter. While your email address remains within the MailChimp or insert your campaign manager platform here database, you will receive periodic (approximately one per month insert your own frequency here) newsletter style emails from us.
If you sell at Craft Fairs
If you visit the craft fair I am attending you may be recorded on CCTV if the location has this in operation. If you purchase from me using cash and collect your item on the day, no personal information will be collected or stored. For made-to-order items that can’t be collected on the day, I will need to ask you for your name and address in order to deliver your order. If I’m unable to hand deliver your item, I would need to pass your name and address to a third party (eg Royal Mail or Courier) in order for them to deliver your parcel.
If you have your own Website (copy and paste only the information that is relevant):
PERSONAL INFORMATION THIS WEBSITE COLLECTS AND WHY WE COLLECT IT
This website collects and uses personal information for the following reasons:
If you create an account on our website, we may need to collect personal information such as name, address, phone number and email. You may review, change, or remove this information through your account settings. You need to provide this information to enable us to provide you with the Services, for example if you purchase though our website we would need a physical postal address in order for us to deliver your parcel. Other website visitors may see ratings and reviews for items you purchased or sold and be able to view your profile name.
Site Visitation Tracking
This website may collect information (already held in the public domain) attributed to the IP address of the computer or device that is being used to access it. The information is supplied to us from insert link to website of your security software. The system does not use your IP address to identify you, the individual, in any way. No cookies are used. Insert name of your security software service is used to protect our website from malicious IP addresses and keep your information safe.
Should you choose to add a comment to any posts that we have published on our blog, the name and email address you enter with your comment will be saved to this website’s database, along with your computer’s IP address and the time and date that you submitted the comment. This information is only used to identify you as a contributor to the comment section of the respective blog post and is not passed on to any of the third party data processors. Only your name will be shown on the public facing website, although if the supplied email address is linked to a Gravatar account, your Gravatar photo will also be displayed. Your comment and it’s associated personal data will remain on this site until we see fit to either 1.) remove the comment or 2.) remove the blog post. Should you wish to have the comment and it’s associated personal data deleted, please email us on insert your email address here using the email address that you commented with. If you are under 16 years of age you MUST obtain parental consent before posting a comment on our blog.
NOTE: You should avoid entering personally identifiable information to the actual comment field of any blog post comments that you submit on this website.
Contact forms and email links
Should you choose to contact us using the contact form on our Contact Us page or an email, none of the data that you supply will be passed to / be processed by any of the third party data processors defined in section 5.0. We would suggest you always consider email as an insecure medium and not include personal, confidential or otherwise sensitive information within an email. Your data will only be held for as long as necessary in order to communicate with you and respond to your request.
Contributors: Karen with help from Sonia Green and Rosemary Ladeji (thank you for kindly offering your own example privacy policies)
Conscious Crafties Data Protection Registration Ref: ZA270303
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Conscious Crafties is an online craft marketplace and support community for creative people living with Chronic Illness, Chronic Health Conditions, Disability or Caring for love ones affected. Thank you for supporting small craft based business owners to live a life of passion and purpose, even when faced with daily challenges x
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If that item is damaged then we will ask for photographic evidence and then we will decide if that item can be returned and replaced or if if the customer would be refunded. The customer is responsible for sending the item back and for any postage costs. If a replacement is sent out the customer is also responsible for postage costs.
if a new item is sent out as a replacement proof of postage and tracking information is sent to the customer.
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