If you are not totally in love with your item, I operate a 14 day money back guarantee (excluding custom or personalised items that cannot easily be resold). My policy cover items you have bought from me in a sale or at full price. Please contact me via my Contact Craftie button (on any product page in my shop) within 14 days of receiving your item, indicating if you would like an exchange or refund. Please include the date and details of your order. If you wish to return your item, you will be notified of where to send it. Unless the item is faulty or damaged, you are responsible for return postage costs. For items received damaged I will require photos of the damage and the packaging it arrived it. Once your return is received and inspected, you will receive an email to notify you that your item has been received. If requesting a refund it will be made back to your original payment source. If you have chosen to receive an exchange, on receipt of the returned item, a replacement item will be made. In the unlikely event your item needs to be repaired, you’ll be informed how long this will take.
If p&p charges for an order when packaged are less than those charged during the checkout process I will refund the difference back to the original payment source.