FAQ’s

Orders

1. Create a coupon in your shop for the amount purchased (1 time use only)
2. Email the customer the gift certificate asap. The gift certificate needs to be pretty and should include the coupon code, the amount and a link to your shop. You are welcome to use the Conscious Crafties Gift Certificate Template.
Conscious Crafties Gift Certificate

Social Network Sharing eg Facebook

Facebook require images to be at least 200 x 200 pixels in size, so if your product image is too small it won’t appear when sharing on Facebook. Also, Facebook will ignore any images 8mb and over, so if you have huge images, please reduce them in size before adding to the website via a free tool like picresize. Also having large images on your product can increase website page load time and frustrate your potential customers.
However if your image is the right size, it might just be Facebook being buggy! To force it to look for your image you can use their Facebook Debugger Tool. Simply copy and paste your product link where it says ‘Enter URL’, click ‘Debug’ button, then click ‘Scrape Again’ button. You may need to press this a few times for it to find your product image.

You need to add a Shop Banner for Facebook to know what image to display when sharing your shop link. Watch our help video to add yours or if you’re unsure, please ask any of our Craftie Mentors to make a shop banner for you.

Updated your banner and Facebook still showing your old banner when sharing?
Facebook will remember your old banner for some time. You can force it to re look at your shop banner by using Facebook Debugger Tool. Simply copy and paste your shop link where it says ‘Enter URL’, click ‘Debug’ button, then click ‘Scrape Again’ button. You may need to press this a few times for it to find your new shop banner.