Making a Refund

Making a Refund or Partial Refund

Check your order confirmation email for how your customer paid.

If they paid via card

Go into your Stripe account.
Find the charge to be refunded in the payments page.
Click the ••• icon to the right of the charge. From the resulting menu, select Refund charge.
By default, you will issue a full refund. For a partial refund, enter a different amount to be refunded.
Select a reason for the refund. If you select Other, you must provide an explanatory note that is attached to the refund.
Click Refund.
Please note: Refunds take 5-10 days to reach your customers account.

If they paid via Paypal

Here’s how to make a full or partial refund within 180 days following the date of the original payment:
Log into your Paypal account.
Go to the Activity section of your PayPal account.
Click the transaction you want to refund and then click ‘Issue a Refund’.
Enter the refund amount (full refund or partial) and click ‘Continue’.
Confirm the information and click ‘Issue Refund’.
The refund is credited in the same currency as the original payment. The same conversion rate is used as appropriate.
Please note: Refunds cannot currently be issued through the PayPal mobile app.