Frequently Asked Questions

Why doesn’t my shop image appear when I share on Facebook?

You will need to add a banner to your shop for Facebook to find the correct image to share.
If you have added a banner but your banner still doesn't appear when you share your shop link on Facebook, please ask Karen or Sonia to get Facebook to look for your new image.

My product image is incorrect on Facebook

Facebook requires your image to be at least 200pixels x 200pixels in size before displaying your image. If your featured image isn't suitable it will display a random (or an empty) image when sharing on Facebook. When this happens, please upload a higher resolution featured image, then contact Karen or Sonia to ask Facebook to look for your new image.

I need to add price options

This is currently a bit technical so Karen or Sonia can add these for you. Simply add the price options clearly to the top of your product description when listing, then save as draft and contact Karen or Sonia to request the price options to be added. We will add the options for you and publish your product (removing the options text from your description).

I’ve deleted my product by mistake!

Don't worry, it's normally held in our admin bin for a few days, so just contact Karen or Sonia to rescue it.

My product won’t save

This is normally because your product name is too long, or you are missing a form field. Scroll to the top of your product to view the error messages. Fix the errors then save or publish.

I can’t see my own ‘Ask a Question’ button

Don't worry everyone else can, it's hidden for you as you can't send yourself messages 😉 

Why have I received an e-cheque from Paypal

This is because your customer has not connected a bank card to their Paypal account, or the card that was connected has expired. When this happens Paypal will send an e-cheque (rather than immediate payment) to you which take 5-7 days to clear. Customers are normally totally unaware of this as Paypal take their payment from their bank immediately, so you are best to contact them if you need payment prior to making the item to let them know there will be a delay. You can contact your customers by adding a note to their order or emailing to the email provided on their order.

How do I find my shop or product url/link?

To copy the link, go to the browser