FAQ’s

Social Network Sharing eg Facebook

Facebook require images to be at least 200 x 200 pixels so if your product image is too small it won’t appear when sharing on Facebook. However if your image is fine, it might just be Facebook being buggy! To force it to look for your image you can use their Facebook Debugger Tool. Simply copy and paste your product link where it says ‘Enter URL’, click ‘Debug’ button, then click ‘Scrape Again’ button. You may need to press this a few times for it to find your new shop banner.

You need to add a Shop Banner for Facebook to know what image to display when sharing your shop link. Watch our help video to add yours or if you’re unsure, please ask any of our Craftie Mentors to make a shop banner for you.

Updated your banner and Facebook still showing your old banner when sharing?
Facebook will remember your old banner for some time. You can force it to re look at your shop banner by using Facebook Debugger Tool. Simply copy and paste your shop link where it says ‘Enter URL’, click ‘Debug’ button, then click ‘Scrape Again’ button. You may need to press this a few times for it to find your new shop banner.