If you are not 100% satisfied with your purchase, I operate a 14 day money back guarantee (excluding personalised items). Please contact me within 14 days of delivery at :firstname.lastname@example.org Please indicate whether you require an exchange or refund. Please include the date and details of your order. If you wish to return your item you will be notified of the return address. Unless the product is faulty, the buyer is responsible for return shipping. Once the return item is received and has been inspected, you will be notified of your request. If you require a refund your paypal will be credited within 2 working days. If you require a replacement, you will be notified of the time frame to do so.