1.0 OUR CORE BELIEFS REGARDING USER PRIVACY AND DATA PROTECTION
User privacy and data protection are human rights.
We have a duty of care to the people within our data.
Data is a liability, it should only be collected and processed when absolutely necessary.
We loathe spam as much as you do!
We will never sell, rent or otherwise distribute or make public your personal information.
2.0 RELEVANT LEGISLATION
We comply with the following national and international legislation with regards to data protection and user privacy:
UK Data Protection Act 1988 (DPA)
EU Data Protection Directive 1995 (DPD)
EU General Data Protection Regulation 2018 (GDPR)
3.0 PERSONAL INFORMATION I COLLECT AND WHY I COLLECT IT
3.1 Order Processing
When you place an order via my shop on ConsciousCrafties.com, I receive only the required information in order to process your order (your name, address and email). I do not receive any card or bank details.
4.0 HOW I USE THE INFORMATION
The information you provide is used to fulfil your order on a ‘contract’ basis and is only used for the purpose of communicating with you regarding your purchase and for delivery of your items. Your personal information will not be added to my mailing list and you will not be contacted for marketing or advertising purposes unless you request me to do so.
5.0 SHARING WITH THIRD PARTIES
We will NEVER sell or rent your personal data. To process your order and to fulfil your contract with us, your information is shared with third parties for the purpose of delivery (Royal Mail and courier services). Insert this line if you have a mailing list: We use a third party to process personal data on our behalf if you have chosen to subscribe to our newsletter.
It may be shared for compliance with legal, regulatory and law enforcement requests as appropriate and necessary. I will endeavour to notify you of any such requests. I am not responsible for how these third parties process your data, please visit their websites to read their privacy policies.
6.0 HOW I SECURE, STORE AND RETAIN DATA
We use Conscious Crafties website to trade and complete your purchase. Your data is secured, stored and retained by Conscious Crafties to complete your purchase. We do not hold hard copies of your data and any data collected is held only as long as is necessary to carry out your order and to maintain adequate and accurate business and financial records (7 years).
7.0 HOW YOU CAN ACCESS, UPDATE OR DELETE INFORMATION HELD ABOUT YOU
You have the right to access, update or ask us to delete your personal information. Please email our Data Controller found in section 9.0 below. We are obliged by law to provide this service within 30 calendar days of your request free of charge. However, we have the right to refuse or charge for requests that are manifestly unfounded or excessive and repetitive.
8.0 DATA BREACHES
We will report any unlawful data breach to any and all relevant persons and authorities within 72 hours of the breach, if it is apparent that personal data stored in an identifiable manner has been stolen. If you feel your data has been compromised you have a right to contact the Information Commissioners Office (ICO).
9.0 DATA CONTROLLER
Our data controller is Moonbow bows & beads
Whose registered and operating office is:
39 Hartbee Road, Norwich, Norfolk, NR6 6GJ
Email: [email protected]
If you have a Mailing List:
Please note: You will need to ask everyone on your mailing list to re-subscribe to your list before 25th May 2018 to enable you to continue sending them marketing emails, unless it was made explicitly clear to your customers they were signing up to receive marketing emails from you and you have a record of that. For more information read the GDPR info from MailChimp.
You will only be added to our mailing list if you ‘consent’ to receive news and marketing emails from us. If you choose to join our email newsletter, the email address that you submit to us will be forwarded to MailChimp who provide us with email marketing services. We consider MailChimp to be a third party data processor (see section 5.0). The email address that you submit for purposes of newsletter sign up, will not be stored as hard copy or in any of our internal computer systems and will never be shared. Your email address will remain within MailChimp’s database for as long as we continue to use MailChimp’s services for email marketing or until you specifically request removal from the list. You can do this by easily unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list. We will also periodically check with you that you still want to hear form us. If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter. While your email address remains within the MailChimp database, you will receive periodic (approximately one per month insert your own frequency here) newsletter style emails from us.
If you sell at Craft Fairs
If you visit the craft fair I am attending you may be recorded on CCTV if the location has this in operation. If you purchase from me using cash and collect your item on the day, no personal information will be collected or stored. For made-to-order items that can’t be collected on the day, I will need to ask you for your name and address in order to deliver your order. If I’m unable to hand deliver your item, I would need to pass your name and address to a third party (eg Royal Mail or Courier) in order for them to deliver your parcel.