Cancellation may be requested within 48 hours for custom orders, refunds will be subject to a processing fee. Ready to ship products are processed usually within 12-24 hours so please check details carefully as if I’ve done the shipping label I cannot cancel. Personalised orders cannot be returned unless faulty or incorrect in which case exchange will be offered. If you do wish to return anything they must be in original packaging and unworn. Customers are responsible for all shipping costs unless I’m at fault. Surprise tutus are non refundable. If you are not happy to receive a surprise then please order a custom tutu. I offer these at heavily discounted cost as a way to clear up room in my stock cupboard so I use whatever materials I have, there for customer cannot specify colours or style only disliked colours and themes. Please do not order if you don’t like surprises.