Custom stickers branded for your company, event or party

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Shipping Details

Returns Policy - Legal requirement when selling online

If you are not totally in love with your item, I operate a 30 day money back guarantee (excluding custom or personalised items that cannot easily be resold). Please email me within 14 days of receiving your item, indicating if you would like an exchange or refund. Please include date and details of your order: caringcreative@aol.com If you wish to return your item, you will be notified of where to send it. Unless the item is faulty, you’re responsible for return postage costs. Once your return is received and inspected, you will receive an email to notify you that your item has been received. If requesting a refund, your Paypal account will be credited within 5 days. If you have chosen to receive an exchange, on receipt of the returned item, a replacement item will be made. (Please bear in mind that this shop is run by 1 very poorly lady who hand makes everything and if you require a new item to be made then this will take time). In the unlikely event your item needs to be repaired, you’ll be informed how long this will take. I pride myself on happy customers so I hope you'll never need to use this return policy.

Privacy Policy

1.0 OUR CORE BELIEFS REGARDING USER PRIVACY AND DATA PROTECTION User privacy and data protection are human rights. I have a duty of care to the people within my data. Data is a liability, it should only be collected and processed when absolutely necessary. I loathe spam as much as you do! I will never sell, rent or otherwise distribute or make public your personal information. I do not currently operate a newsletter but if you would like to stay informed about new products and children’s craft activities in the Dartford area, please like my facebook page-just ask me for details. 2.0 RELEVANT LEGISLATION Conscious Crafties complies with the following national and international legislation with regards to data protection and user privacy: UK Data Protection Act 1988 (DPA) EU Data Protection Directive 1995 (DPD) EU General Data Protection Regulation 2018 (GDPR) 3.0 PERSONAL INFORMATION I COLLECT AND WHY I COLLECT IT 3.1 Order Processing When you place an order via my shop on ConsciousCrafties.com, I receive only the required information in order to process your order -your name, address and email plus details of what you are ordering. I do not receive any card or bank details. 4.0 HOW I USE THE INFORMATION The information you provide is used to fulfil your order on a ‘contract’ basis and is only used for the purpose of communicating with you regarding your purchase and for delivery of your items. Your personal information will not be added to my mailing list and you will not be contacted for marketing or advertising purposes unless you request me to do so. 5.0 SHARING WITH THIRD PARTIES I will NEVER sell or rent your personal data for marketing purposes. To process your order and to fulfil your contract with us, your information is shared with third parties for the purpose of delivery (Royal Mail and courier services). It may be shared for compliance with legal, regulatory and law enforcement requests as appropriate and necessary. I will endeavour to notify you of any such requests. I am not responsible for how these third parties process your data, please visit their websites to read their privacy policies. Here is Royal Mail’s Privacy Policy. 6.0 HOW I SECURE, STORE AND RETAIN DATA I use Conscious Crafties website to trade and complete your purchase. Your data is secured, stored and retained by Conscious Crafties to complete your purchase. Conscious Crafties website does not hold hard copies of your data and any data collected is held only as long as is necessary to carry out your order and to maintain adequate and accurate business and financial records (7 years). This is to enable me to process your order. I do not collect or process any sensitive* data unless this forms part of a design requested by you. Hard copies of information are stored safely and securely in my home. 7.0 HOW YOU CAN ACCESS, UPDATE OR DELETE INFORMATION HELD ABOUT YOU You have the right to access, update or ask us to delete your personal information. Please email our Data Controller found in section 9.0 below. I am obliged by law to provide this service within 30 calendar days of your request free of charge. However, we have the right to refuse or charge for requests that are manifestly unfounded or excessive and repetitive. 8.0 DATA BREACHES I will report any unlawful data breach to any and all relevant persons and authorities within 72 hours of the breach, if it is apparent that personal data stored in an identifiable manner has been stolen. If you feel your data has been compromised you have a right to contact the Information Commissioners Office (ICO). 9.0 DATA CONTROLLER The data controller is Adorable Whose registered and operating office is: 13 Vimy Drive, Dartford, Kent, DA1 5FJ Email: caringcreative@aol.com 10.0 CHANGES TO OUR PRIVACY POLICY This privacy policy may change from time to time in line with legislation or industry developments. I will not explicitly inform our users of these changes. Instead, I recommend that you check this page occasionally for any policy changes. Specific policy changes and updates will be mentioned in the change log below: Version 1.0 25th May 2018 – New Privacy Policy to be compliant with GDPR * Sensitive Personal Data. Definition under the GDPR: data consisting of racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, biometric data, data concerning health or data concerning a natural person's sex life or sexual orientation.