Hello my name is Christine and I’m a retired NHS worker. I have always loved sewing, I make fabric hearts and other decorative items, I also have a range of bibs and burp cloths, knitted items and cards. I find I am able to control my stress and anxiety levels better while I am creating my items though on occasions even my crafting doesn’t help, it will be nice if I need to I take a break from my shop I can without feeling guilty or being judged.
1.0 OUR CORE BELIEFS REGARDING USER PRIVACY AND DATA PROTECTION
User privacy and data protection are human rights.
We have a duty of care to the people within our data.
Data is a liability, it should only be collected and processed when absolutely necessary.
We loathe spam as much as you do!
We will never sell, rent or otherwise distribute or make public your personal information.
2.0 RELEVANT LEGISLATION
We comply with the following national and international legislation with regards to data protection and user privacy:
UK Data Protection Act 1988 (DPA)
EU Data Protection Directive 1995 (DPD)
EU General Data Protection Regulation 2018 (GDPR)
3.0 PERSONAL INFORMATION I COLLECT AND WHY I COLLECT IT
3.1 Order Processing
When you place an order via my shop on ConsciousCrafties.com, I receive only the required information in order to process your order (your name, address and email). I do not receive any card or bank details.
4.0 HOW I USE THE INFORMATION
The information you provide is used to fulfil your order on a ‘contract’ basis and is only used for the purpose of communicating with you regarding your purchase and for delivery of your items. Your personal information will not be added to my mailing list and you will not be contacted for marketing or advertising purposes unless you request me to do so.
5.0 SHARING WITH THIRD PARTIES
We will NEVER sell or rent your personal data. To process your order and to fulfil your contract with us, your information is shared with third parties for the purpose of delivery (Royal Mail and courier services).
It may be shared for compliance with legal, regulatory and law enforcement requests as appropriate and necessary. I will endeavour to notify you of any such requests. I am not responsible for how these third parties process your data, please visit their websites to read their privacy policies.
6.0 HOW I SECURE, STORE AND RETAIN DATA
We use Conscious Crafties website to trade and complete your purchase. Your data is secured, stored and retained by Conscious Crafties to complete your purchase. We do not hold hard copies of your data and any data collected is held only as long as is necessary to carry out your order and to maintain adequate and accurate business and financial records (7 years).
7.0 HOW YOU CAN ACCESS, UPDATE OR DELETE INFORMATION HELD ABOUT YOU
You have the right to access, update or ask us to delete your personal information. Please email our Data Controller found in section 9.0 below. We are obliged by law to provide this service within 30 calendar days of your request free of charge. However, we have the right to refuse or charge for requests that are manifestly unfounded or excessive and repetitive.
8.0 DATA BREACHES
We will report any unlawful data breach to any and all relevant persons and authorities within 72 hours of the breach, if it is apparent that personal data stored in an identifiable manner has been stolen. If you feel your data has been compromised you have a right to contact the Information Commissioners Office (ICO).
9.0 DATA CONTROLLER
Our data controller is Ribbons & Lace Gift Boutique
Whose registered and operating office is:
32 Ravensbourne Grove, Willenhall WV13 1HX
Email: [email protected]
If you are not totally in love with your item, I operate a 14 day money back guarantee (excluding custom or personalised items that cannot easily be resold). My policy cover items you have bought from me in a sale or at full price. Please contact me via my Contact Craftie button (on any product page in my shop) within 14 days of receiving your item, indicating if you would like an exchange or refund. Please include date and details of your order. If you wish to return your item, you will be notified of where to send it. Unless the item is faulty, you’re responsible for return postage costs. Once your return is received and inspected, you will receive an email to notify you that your item has been received. If requesting a refund, your Paypal account will be credited within 2 days. If you have chosen to receive an exchange, on receipt of the returned item, a replacement item will be made. In the unlikely event your item needs to be repaired, you’ll be informed how long this will take.
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