Debonair Creations will happily accept returns and exchanges on most items. A cancellation can also be made up to the point of dispatch.
For returns and exchanges: You must contact me within 14 days of delivery – and you must return your item(s) within 30 days maximum.
To request a cancellation, please notify me before your order has been dispatched. Once the order has been dispatched, it cannot be cancelled.
The following items cannot be returned or exchanged (unless they have arrived damaged or defective):
a) Custom / bespoke or personalised items.
b) Earrings (to comply with health and safety laws).
c) Sale items.
Conditions of return:
1) Buyers are responsible for return postage costs and for ensuring that the item(s) has been returned in unused condition. If the item(s) is not returned in its original condition, the buyer is responsible for any loss in value.
2) Buyers are responsible for any item(s) that you return until Debonair Creations has received it. You are therefore advised to use a tracked postage service with suitable compensation cover in case the item(s) is lost or damaged in transit.
3) If you are returning a damaged / faulty product, your return postage costs will be reimbursed once we have inspected the item(s).